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Shipping & Returns

 

FREE SHIPPING IN THE USA by UPS

 

Free UPS shipping on all web orders placed from within continental USA.  Orders will usually arrive within 10-12 days from order date. Contact us for rates on upgraded shipping or shipping outside USA.

 

You will be notified by email on receipt of order and again when the goods are shipped with tracking information.  Click here for Heirloom Returns Policy

 

Please email info@heirloomtapestries.com for shipping quotations outside of USA.

 

About UPS

Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today UPS, or United Parcel Service Inc., is a global company with one of the most recognised and admired brands in the world.

 

FREE RETURN SHIPPING

If for some reason, you want to return your tapestry within our 30 day guarantee period, we will pay for the return if you want to try another tapestry of same or greater value. If you decide you want to return the tapestry and do not want to purchase another tapestry, then you are responsible for the return shipping costs.

30 DAY HASSLE-FREE RETURNS (no restocking charges)

Our 30 day money back guarantee is simple and hassle free. After you receive your tapestry, you have a full 30 days to return it for a full refund or an exchange (if you wish). There are no restocking charges or hidden conditions. To help us manage our inventory, and to ensure you have accurate return shipping instructions, all returns must be authorized by one of our customer service representatives. It also ensures, that your expected return is in our computer system and if you run over the 30 day return period because of courier problems, we do not penalize you for a few days overtime. Returns are not accepted after 30 days (unless it is directly related to a courier delay).